Refund policy

All products in this store are digital downloads (PDF templates), delivered instantly after checkout. Because these are digital files rather than physical goods, all sales are generally final once a file has been downloaded.

Technical issues
If your download is missing, corrupted, or doesn't match its description, contact us at mastbycecilie@gmail.com within 14 days of purchase and we'll fix it or issue a full refund.

Change of mind
If you haven't downloaded your file yet and change your mind, reach out within 14 days of purchase and we'll consider a refund on a case-by-case basis.

To start a refund request, contact us at mastbycecilie@gmail.com.